feat(trigger): add ServiceNow webhook triggers

apps/sim/app/(landing)/integrations/data/integrations.json

@@ -10784,8 +10784,34 @@
       }
     ],
     "operationCount": 4,
-    "triggers": [],
-    "triggerCount": 0,
+    "triggers": [
+      {
+        "id": "servicenow_incident_created",
+        "name": "ServiceNow Incident Created",
+        "description": "Trigger workflow when a new incident is created in ServiceNow"
+      },
+      {
+        "id": "servicenow_incident_updated",
+        "name": "ServiceNow Incident Updated",
+        "description": "Trigger workflow when an incident is updated in ServiceNow"
+      },
+      {
+        "id": "servicenow_change_request_created",
+        "name": "ServiceNow Change Request Created",
+        "description": "Trigger workflow when a new change request is created in ServiceNow"
+      },
+      {
+        "id": "servicenow_change_request_updated",
+        "name": "ServiceNow Change Request Updated",
+        "description": "Trigger workflow when a change request is updated in ServiceNow"
+      },
+      {
+        "id": "servicenow_webhook",
+        "name": "ServiceNow Webhook (All Events)",
+        "description": "Trigger workflow on any ServiceNow webhook event"
+      }
+    ],
+    "triggerCount": 5,
     "authType": "none",
     "category": "tools",
     "integrationType": "customer-support",

apps/sim/blocks/blocks/servicenow.ts

@@ -2,6 +2,7 @@ import { ServiceNowIcon } from '@/components/icons'
 import type { BlockConfig } from '@/blocks/types'
 import { IntegrationType } from '@/blocks/types'
 import type { ServiceNowResponse } from '@/tools/servicenow/types'
+import { getTrigger } from '@/triggers'
 
 export const ServiceNowBlock: BlockConfig<ServiceNowResponse> = {
   type: 'servicenow',
@@ -215,6 +216,11 @@ Output: {"state": "2", "assigned_to": "john.doe", "work_notes": "Assigned and st
       condition: { field: 'operation', value: 'servicenow_delete_record' },
       required: true,
     },
+    ...getTrigger('servicenow_incident_created').subBlocks,
+    ...getTrigger('servicenow_incident_updated').subBlocks,
+    ...getTrigger('servicenow_change_request_created').subBlocks,
+    ...getTrigger('servicenow_change_request_updated').subBlocks,
+    ...getTrigger('servicenow_webhook').subBlocks,
   ],
   tools: {
     access: [
@@ -262,4 +268,14 @@ Output: {"state": "2", "assigned_to": "john.doe", "work_notes": "Assigned and st
     success: { type: 'boolean', description: 'Operation success status' },
     metadata: { type: 'json', description: 'Operation metadata' },
   },
+  triggers: {
+    enabled: true,
+    available: [
+      'servicenow_incident_created',
+      'servicenow_incident_updated',
+      'servicenow_change_request_created',
+      'servicenow_change_request_updated',
+      'servicenow_webhook',
+    ],
+  },
 }

apps/sim/lib/webhooks/providers/registry.ts

@@ -28,6 +28,7 @@ import { outlookHandler } from '@/lib/webhooks/providers/outlook'
 import { resendHandler } from '@/lib/webhooks/providers/resend'
 import { rssHandler } from '@/lib/webhooks/providers/rss'
 import { salesforceHandler } from '@/lib/webhooks/providers/salesforce'
+import { servicenowHandler } from '@/lib/webhooks/providers/servicenow'
 import { slackHandler } from '@/lib/webhooks/providers/slack'
 import { stripeHandler } from '@/lib/webhooks/providers/stripe'
 import { telegramHandler } from '@/lib/webhooks/providers/telegram'
@@ -72,6 +73,7 @@ const PROVIDER_HANDLERS: Record<string, WebhookProviderHandler> = {
   outlook: outlookHandler,
   rss: rssHandler,
   salesforce: salesforceHandler,
+  servicenow: servicenowHandler,
   slack: slackHandler,
   stripe: stripeHandler,
   telegram: telegramHandler,

apps/sim/lib/webhooks/providers/servicenow.ts

@@ -0,0 +1,57 @@
+import { createLogger } from '@sim/logger'
+import { NextResponse } from 'next/server'
+import type {
+  AuthContext,
+  EventMatchContext,
+  WebhookProviderHandler,
+} from '@/lib/webhooks/providers/types'
+import { verifyTokenAuth } from '@/lib/webhooks/providers/utils'
+
+const logger = createLogger('WebhookProvider:ServiceNow')
+
+function asRecord(body: unknown): Record<string, unknown> {
+  return body && typeof body === 'object' && !Array.isArray(body)
+    ? (body as Record<string, unknown>)
+    : {}
+}
+
+export const servicenowHandler: WebhookProviderHandler = {
+  verifyAuth({ request, requestId, providerConfig }: AuthContext): NextResponse | null {
+    const secret = providerConfig.webhookSecret as string | undefined
+    if (!secret?.trim()) {
+      logger.warn(`[${requestId}] ServiceNow webhook missing webhookSecret — rejecting`)
+      return new NextResponse('Unauthorized - Webhook secret not configured', { status: 401 })
+    }
+
+    if (
+      !verifyTokenAuth(request, secret.trim(), 'x-sim-webhook-secret') &&
+      !verifyTokenAuth(request, secret.trim())
+    ) {
+      logger.warn(`[${requestId}] ServiceNow webhook secret verification failed`)
+      return new NextResponse('Unauthorized - Invalid webhook secret', { status: 401 })
+    }
+
+    return null
+  },
+
+  async matchEvent({ webhook, workflow, body, requestId, providerConfig }: EventMatchContext) {
+    const triggerId = providerConfig.triggerId as string | undefined
+    if (!triggerId) {
+      return true
+    }
+
+    const { isServiceNowEventMatch } = await import('@/triggers/servicenow/utils')
+    const configuredTableName = providerConfig.tableName as string | undefined
+    const obj = asRecord(body)
+
+    if (!isServiceNowEventMatch(triggerId, obj, configuredTableName)) {
+      logger.debug(
+        `[${requestId}] ServiceNow event mismatch for trigger ${triggerId}. Skipping execution.`,
+        { webhookId: webhook.id, workflowId: workflow.id, triggerId }
+      )
+      return false
+    }
+
+    return true
+  },
+}

apps/sim/triggers/registry.ts

@@ -235,6 +235,13 @@ import {
   salesforceRecordUpdatedTrigger,
   salesforceWebhookTrigger,
 } from '@/triggers/salesforce'
+import {
+  servicenowChangeRequestCreatedTrigger,
+  servicenowChangeRequestUpdatedTrigger,
+  servicenowIncidentCreatedTrigger,
+  servicenowIncidentUpdatedTrigger,
+  servicenowWebhookTrigger,
+} from '@/triggers/servicenow'
 import { slackWebhookTrigger } from '@/triggers/slack'
 import { stripeWebhookTrigger } from '@/triggers/stripe'
 import { telegramWebhookTrigger } from '@/triggers/telegram'
@@ -437,6 +444,11 @@ export const TRIGGER_REGISTRY: TriggerRegistry = {
   salesforce_opportunity_stage_changed: salesforceOpportunityStageChangedTrigger,
   salesforce_case_status_changed: salesforceCaseStatusChangedTrigger,
   salesforce_webhook: salesforceWebhookTrigger,
+  servicenow_incident_created: servicenowIncidentCreatedTrigger,
+  servicenow_incident_updated: servicenowIncidentUpdatedTrigger,
+  servicenow_change_request_created: servicenowChangeRequestCreatedTrigger,
+  servicenow_change_request_updated: servicenowChangeRequestUpdatedTrigger,
+  servicenow_webhook: servicenowWebhookTrigger,
   stripe_webhook: stripeWebhookTrigger,
   telegram_webhook: telegramWebhookTrigger,
   typeform_webhook: typeformWebhookTrigger,

apps/sim/triggers/servicenow/change_request_created.ts

@@ -0,0 +1,37 @@
+import { ServiceNowIcon } from '@/components/icons'
+import { buildTriggerSubBlocks } from '@/triggers'
+import {
+  buildChangeRequestOutputs,
+  buildServiceNowExtraFields,
+  servicenowSetupInstructions,
+  servicenowTriggerOptions,
+} from '@/triggers/servicenow/utils'
+import type { TriggerConfig } from '@/triggers/types'
+
+/**
+ * ServiceNow Change Request Created Trigger
+ */
+export const servicenowChangeRequestCreatedTrigger: TriggerConfig = {
+  id: 'servicenow_change_request_created',
+  name: 'ServiceNow Change Request Created',
+  provider: 'servicenow',
+  description: 'Trigger workflow when a new change request is created in ServiceNow',
+  version: '1.0.0',
+  icon: ServiceNowIcon,
+
+  subBlocks: buildTriggerSubBlocks({
+    triggerId: 'servicenow_change_request_created',
+    triggerOptions: servicenowTriggerOptions,
+    setupInstructions: servicenowSetupInstructions('Insert (record creation)'),
+    extraFields: buildServiceNowExtraFields('servicenow_change_request_created'),
+  }),
+
+  outputs: buildChangeRequestOutputs(),
+
+  webhook: {
+    method: 'POST',
+    headers: {
+      'Content-Type': 'application/json',
+    },
+  },
+}

apps/sim/triggers/servicenow/change_request_updated.ts

@@ -0,0 +1,37 @@
+import { ServiceNowIcon } from '@/components/icons'
+import { buildTriggerSubBlocks } from '@/triggers'
+import {
+  buildChangeRequestOutputs,
+  buildServiceNowExtraFields,
+  servicenowSetupInstructions,
+  servicenowTriggerOptions,
+} from '@/triggers/servicenow/utils'
+import type { TriggerConfig } from '@/triggers/types'
+
+/**
+ * ServiceNow Change Request Updated Trigger
+ */
+export const servicenowChangeRequestUpdatedTrigger: TriggerConfig = {
+  id: 'servicenow_change_request_updated',
+  name: 'ServiceNow Change Request Updated',
+  provider: 'servicenow',
+  description: 'Trigger workflow when a change request is updated in ServiceNow',
+  version: '1.0.0',
+  icon: ServiceNowIcon,
+
+  subBlocks: buildTriggerSubBlocks({
+    triggerId: 'servicenow_change_request_updated',
+    triggerOptions: servicenowTriggerOptions,
+    setupInstructions: servicenowSetupInstructions('Update (record modification)'),
+    extraFields: buildServiceNowExtraFields('servicenow_change_request_updated'),
+  }),
+
+  outputs: buildChangeRequestOutputs(),
+
+  webhook: {
+    method: 'POST',
+    headers: {
+      'Content-Type': 'application/json',
+    },
+  },
+}

apps/sim/triggers/servicenow/incident_created.ts

@@ -0,0 +1,40 @@
+import { ServiceNowIcon } from '@/components/icons'
+import { buildTriggerSubBlocks } from '@/triggers'
+import {
+  buildIncidentOutputs,
+  buildServiceNowExtraFields,
+  servicenowSetupInstructions,
+  servicenowTriggerOptions,
+} from '@/triggers/servicenow/utils'
+import type { TriggerConfig } from '@/triggers/types'
+
+/**
+ * ServiceNow Incident Created Trigger
+ *
+ * Primary trigger — includes the dropdown for selecting trigger type.
+ */
+export const servicenowIncidentCreatedTrigger: TriggerConfig = {
+  id: 'servicenow_incident_created',
+  name: 'ServiceNow Incident Created',
+  provider: 'servicenow',
+  description: 'Trigger workflow when a new incident is created in ServiceNow',
+  version: '1.0.0',
+  icon: ServiceNowIcon,
+
+  subBlocks: buildTriggerSubBlocks({
+    triggerId: 'servicenow_incident_created',
+    triggerOptions: servicenowTriggerOptions,
+    includeDropdown: true,
+    setupInstructions: servicenowSetupInstructions('Insert (record creation)'),
+    extraFields: buildServiceNowExtraFields('servicenow_incident_created'),
+  }),
+
+  outputs: buildIncidentOutputs(),
+
+  webhook: {
+    method: 'POST',
+    headers: {
+      'Content-Type': 'application/json',
+    },
+  },
+}

apps/sim/triggers/servicenow/incident_updated.ts

@@ -0,0 +1,37 @@
+import { ServiceNowIcon } from '@/components/icons'
+import { buildTriggerSubBlocks } from '@/triggers'
+import {
+  buildIncidentOutputs,
+  buildServiceNowExtraFields,
+  servicenowSetupInstructions,
+  servicenowTriggerOptions,
+} from '@/triggers/servicenow/utils'
+import type { TriggerConfig } from '@/triggers/types'
+
+/**
+ * ServiceNow Incident Updated Trigger
+ */
+export const servicenowIncidentUpdatedTrigger: TriggerConfig = {
+  id: 'servicenow_incident_updated',
+  name: 'ServiceNow Incident Updated',
+  provider: 'servicenow',
+  description: 'Trigger workflow when an incident is updated in ServiceNow',
+  version: '1.0.0',
+  icon: ServiceNowIcon,
+
+  subBlocks: buildTriggerSubBlocks({
+    triggerId: 'servicenow_incident_updated',
+    triggerOptions: servicenowTriggerOptions,
+    setupInstructions: servicenowSetupInstructions('Update (record modification)'),
+    extraFields: buildServiceNowExtraFields('servicenow_incident_updated'),
+  }),
+
+  outputs: buildIncidentOutputs(),
+
+  webhook: {
+    method: 'POST',
+    headers: {
+      'Content-Type': 'application/json',
+    },
+  },
+}

apps/sim/triggers/servicenow/index.ts

@@ -0,0 +1,5 @@
+export { servicenowChangeRequestCreatedTrigger } from './change_request_created'
+export { servicenowChangeRequestUpdatedTrigger } from './change_request_updated'
+export { servicenowIncidentCreatedTrigger } from './incident_created'
+export { servicenowIncidentUpdatedTrigger } from './incident_updated'
+export { servicenowWebhookTrigger } from './webhook'